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In 1992, 17-year-old Shawna was working as a grocery store cashier when she found herself in the middle of a robbery. She says Jerrie, 14, held her at gunpoint and demanded the money from her register when the gun went off, destroying her lower jaw. Now 39, Shawna says she’s had more than 100 surgeries, suffered 21 years of public ridicule and haunting nightmares, and is still struggling to move forward . For the first time since the shooting, Shawna and Jerrie come face to face on Dr. Phil’s stage. Released from prison as an adult — is Jerrie remorseful? Why did she do it? And, can Shawna find forgiveness and get the closure she’s seeking? Don’t miss this powerful all-new Dr. Phil.