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Suzanne says her sister, Jennifer, is a neglectful parent, and she's considering taking action to gain custody of Jennifer's three children. Suzanne says when the family's home caught fire, Jennifer saved her daughter's friend's baby and left her own children to fend for themselves . Jennifer's 16-year-old daughter, Alyssa, suffered a broken ankle after jumping from the second story, and her 12-year-old son ran back into the burning house to save his 9-year-old sister. Jennifer maintains she is a good mom, and says there was too much smoke and fire to go back for her kids. Was there more she could have done? Is there truth behind Suzanne's accusations? Then, hear Alyssa's emotional plea to Jennifer . Will it make an impact? Don't miss this compelling, all-new Dr. Phil.