Avsnitt 4

British Rail's crack Yorkshire Pullman carries business people to London from Leeds in two hours precisely. A first-class service is demanded by first-class passengers from a staff many of whom date back to the great steam age, with all those old-fashioned notions of dedication to service and loyalty. In foul and fair weather we see how the stoic railwaymen struggle to maintain the service . Battered by the 'great British winter' of 1991 both railwaymen and the great British public suffer together from the short-sightedness and poor planning of someone up there.