Avsnitt 1

Every day half a million commuters pour into London on British Rail trains and every day something goes wrong - trains run late and passengers crush into ancient carriages. "Operating difficulties", staff shortages, leaves on the line, even the wrong kind of snow count among the excuses. This film spends a week behind the scenes with Network SouthEast, the busiest railway in the world, to discover what lies behind the commuters' misery . "You'd think we make their trains late on purpose the way they talk to us," says one weary BR manager as he tells of the abuse he faces.