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Ella must talk inexperienced nurses in a remote rural area through life-saving procedures by phone. She and Caitlin clash with Richard (Jason Donovan) over the ethical issues involved in IVF . At the same time, Richard tries to calm his client Alison who's still angry after the verdict in her civil action against Ella and Tony Layla gets an unsettling e-mail from Vietnam, as Happy tries to secure indemnity cover for important but very experimental medical research. The class action and a flood of new claims puts MDA's future at risk, but new Board Member Vince Phillips is full of ideas.