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Panorama goes undercover in two nursing homes and finds evidence of cruelty and neglect. Reporter Janice Finch booked into the homes as a resident and witnessed staff rushed off their feet, leaving the privacy and dignity of some fellow residents often ignored. The company, which has a chain of homes in Cornwall, earns millions from NHS and local authority placements and has already been told to make improvements . An emergency safeguarding plan is now in place after the programme makers raised their concerns with the Care Quality Commission and other agencies.