Avsnitt 1

Roy Mallard travels to Nottingham to spend a day with Peter Wilson, Managing Director of Zenotech, a company fighting to keep afloat in the stimulating environment of Surface Mount Technology. In other words, it manufactures Thick Film Hybrids for the computer industry. Zenotec is a typical example of the high tech infrastructure that has sprung up in the last 30 years all over Nottingham . Managing director Peter Wilson gives Roy an insight into his inept management skills when he is forced to fire delivery driver Dean Trussler in the face of a new corporate strategy to radically simplify the transport system—by not having one. Roy reports: ""Being cruel in order to be kind is never easy . As Peter is not doing this to be kind, his task of being cruel is even more of a challenge."" But not everything goes to plan and Roy ends up with less of a fly-on-the-wall presence than he'd like. The rest of the staff seem just as incapable as Peter. The sales director, who has a background in oil rig