Avsnitt 4

With government funding down and competition increasing, pharmacy chain Rowlands has seen its turnover drop by £20 million. In a bid to differentiate his business from rivals and win new customers, managing director Kenny Black wants his 510 dispensaries to offer free health advice and excellent customer service . When Kenny goes undercover, there's a bitter pill to swallow: he discovers life-saving medicines out of stock and staff over-worked and under-appreciated. When a dedicated delivery driver is moved to tears by the job, Kenny's forced to consider if he has more to worry about than the bottom line.